INPUTS
Inputs
Approved email, documents, requests or events
Technical capability
Workflow automation and exception routing
Build a reliable process around messy inputs, defined rules, approval gates and operational handoffs.
Operating model
Four concerns that define a workable implementation.
Technology choices follow the process requirements and constraints.
CHECKS
Checks
Deterministic validation and constrained interpretation
EXCEPTIONS
Exceptions
Escalations, retries and manual fallback
OUTPUTS
Outputs
Documented status, records and ownership
Define the smallest useful fix
Start with the workflow
Tell us what repeatedly goes wrong, what systems are involved, and how your team handles it now.